Last updated Jan 09, 2022
RETURNS
ALL SALES ARE FINAL ONCE YOUR AUTO EQUIPMENT HAS SHIPPED. Orders canceled after payment is processed but before shipment, will be charged a 5% cancellation fee of the total invoice. If a product is shipped and purchaser/customer refuses product then customer/purchaser will be responsible for shipping costs both ways and a 30% restock fee. We do not accept returns once a customer has received and signed for a shipment. Pictures on site are for display purposes only and may not represent exact design of equipment. Customer is responsible for all charges associated with returning equipment, including but no limited to fork lift or loading equipment needed to put product on freight truck, costs associated with returning equipment to authorized freight terminal, packaging equipment in a manner sufficient for shipping on freight truck. There is no compensation for cost of time or packaging materials needed to return product.
CANCELLATIONS
If you cancel your order before it has shipped via LTL, you, the customer are responsible for a 5% cancellation fee.
Shipping Damage & Warranty
For defective or damaged products, please contact us at the customer service number below.
QUESTIONS
If you have any questions concerning our return policy, please contact us at (866)774.7743 or support@mechanicsuperstore.com
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