Updated January 30th 2025
Returns & Cancellations Policy
Returns
Once your auto equipment has shipped, any changes or returns will incur additional fees.
- Orders canceled after payment has been processed but before shipment will incur a 5% cancellation fee of the total invoice amount.
- If a product has already shipped and the customer refuses delivery, the customer will be responsible for both outbound and return shipping costs, as well as a 30% restocking fee.
- We cannot accept returns once a customer has received and signed for a shipment.
Important Notes:
- Product images on our site are for display purposes only and may not represent the exact design of the equipment.
- Customers are responsible for all costs associated with returning equipment, including but not limited to:
- Forklift or loading equipment required for freight shipping.
- Costs for returning the equipment to an authorized freight terminal.
- Proper packaging to ensure the product is secure for return shipping.
- We do not provide compensation for time or materials used for repackaging returned products.
Cancellations
- If you cancel your order before it has shipped via LTL, you will be responsible for a 5% cancellation fee.
Shipping Damage & Warranty
- If you receive a defective or damaged product, please contact our customer service team immediately.
Questions?
For any questions regarding our return policy, please contact us at:
(866) 774-7743
support@mechanicsuperstore.com
